Some of our Website and Mobile Apps’ functionality can be used without revealing any personal information, though for features or services, personal information is required. If you do not use these specific features or services on the Website and Mobile Apps, then the only information we collect will be “Non-Personal Information” (i.e., information that cannot be used to identify you). Non-Personal Information includes information such as the web pages that you have viewed. In order to access certain features and benefits on our Website and Mobile Apps, you may need to submit “Personally Identifiable Information” (i.e., information that can be used to identify you). Personally Identifiable Information can include information such as your name and email address, among other things. You are responsible for ensuring the accuracy of the Personally Identifiable Information you submit to CardHQ. Inaccurate information may affect your ability to use the Website and Mobile Apps, the information you receive when using the Website and Mobile Apps, and our ability to contact you. For example, your email address should be kept current because that is one of the primary manners in which we communicate with you.
What You Consent to by Using Our Website and Mobile Apps and Mobile Apps
What Information We Collect
We gather two types of information about users through the Website and Mobile Apps:
PERSONALLY IDENTIFIABLE INFORMATION
The processing of Personally Identifiable Information, such as the name, address, e-mail address, or telephone number of a data subject shall always be in line with the General Data Protection Regulation (GDPR), and in accordance with the country-specific data protection regulations applicable to us. We collect Personally Identifiable Information that you provide to us when you sign-up for our mobile apps, participate in our public forums, send us email messages, and/or receive other services on or through our Website and Mobile Apps. Among other things, we may use the Personally Identifiable Information that you provide to respond to your questions, provide you the specific services you select, send you updates offered by CardHQ or other CardHQ events, and send you email messages about Website and Mobile Apps maintenance or updates, among other things.
The Personally Identifiable Information may be subjected to the laws of other countries, where the data protection may not be as comprehensive as your country of residence. Before we will send your Personally Identifiable Information outside of the EEA (European Economic Area), we and our affiliates and partners will use the following appropriate legal safeguards to protect your personal data so that these data transfers are in full compliance with applicable data protection laws:
- Standard Contractual Clauses adopted by European Commission
- EU-US Privacy Shield
- Binding Corporate Rules
Controller for the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in Member states of the European Union and other provisions related to data protection is CardHQ where we can be contacted at the email address below.
CardHQ may offer you the ability to receive updates either via email or by posting on portions of the Website and Mobile Apps only accessible to registered users. In order to subscribe to these services, you may be required to provide us with Personally Identifiable Information such as your name and email address.
COMMUNICATIONS WITH CardHQ
We may receive Personally Identifiable Information when you send us an email message or otherwise contact us through other means of communication.
PROVIDING SERVICES TO YOU
When you use certain services that are available on or through the Website and Mobile Appss, you may be required to provide us with Personally Identifiable Information. For example, CardHQ may make available to you chat room services that allow you to communicate with CardHQ staff members. When you use such services, you may send us Personally Identifiable Information.
When purchasing products or services through the Website and Mobile Apps, you may be required to provide us with Personally Identifiable Information, such as your name, address, billing information (i.e., credit card information and billing address) (“Billing Information”), email address and birth date.
Third Party Tracking
Third parties, including linked sites and applications (e.g., Facebook and YouTube), customer support services and data analytics services, may collect information about you in connection with your use of the Website and Mobile Apps (e.g., usage information). Such third parties may use tracking technologies in connection with the Website and Mobile Apps, which may include the collection of information about your online activities over time and across third-party websites or online services. In some cases, third party tracking tools may only collect Non-Personal Information about your use on the Website and Mobile Apps. However, in other cases, such third parties may collect Personally Identifiable Information about you as they engage in these activities (e.g., customer support services may obtain your name and email address in conjunction with their support activities). Currently, we do not monitor or take any action with respect to Web browser signals or other mechanisms for the expression of choice regarding collection of information about an individual over time and across third-party websites or online services (e.g., Web browser “do not track” signals).
Confidentiality, Security and Retention of Personally Identifiable Information
Updating or Deleting Your Personally Identifiable Information
We maintain a procedure in order to help you confirm that your Personally Identifiable Information remains correct and up-to-date or choose whether or not you wish to receive material from us or some of our partners. You may unsubscribe from certain email communications by emailling us. You may also update your Personally Identifiable Information by logging into the Website and Mobile Apps and visiting your user account page. Keep in mind, however, that even after updates to your Personally Identifiable Information, we may maintain and store older versions of such information within our databases, access logs and other records. If you have any privacy-related questions or unresolved problems, you may contact us using the information provided below.
Protecting Children’s Privacy
CardHQ strongly believes in protecting the privacy of children. In line with this belief, we do not knowingly collect or maintain Personally Identifiable Information on our Website and Mobile Apps from persons under 13 years of age, and no part of our Website and Mobile Apps is directed to persons under 13 years of age. If you are under 13 years of age, then please do not use or access this Website and Mobile Apps at any time or in any manner. We will take appropriate steps to delete any Personally Identifiable Information of persons less than 13 years of age that has been collected on our Website and Mobile Apps without verified parental consent upon learning of the existence of such Personally Identifiable Information.